This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes knowledge of

Elementary knowledge of vehicle being used

Client care during transportation

Organisation policy and procedures related to equipment and vehicle checks

Knowledge of the use of relevant equipment and accessories including client restraints during transportation

Use of communications equipment and systems and knowledge of relevant procedures

Vehicle operating procedures

Local area

Essential skills

It is critical that the candidate demonstrate the ability to

Take a responsible approach to acting on faults andor deficiencies

Demonstrate

driving skills relevant to the transportation of nonurgent clients

low risk driving techniques

Assess driving needs relevant to individual client needs

Monitor and anticipate traffic hazard

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes the ability to

Use oral communication skills language competence required to fulfil job roles as specified by the organisation including

asking questions

active listening

asking for clarification from client or other persons as required

negotiating solutions

acknowledging and responding to a range of views

Use written communication skills literacy competence required to fulfil job roles as specified by organisation including

reading and understanding routine instructions

Use interpersonal skills including

working with others

showing empathy with client and relatives

relating to persons from differing cultural social and religious backgrounds

Use problem solving skills including

using available resources

analysing information

making decisions that ensure the efficient and safe driving of vehicles under operational conditions for safe transport of nonemergency clients

Use initiative in responding to challenging situations and individuals

Take a responsible approach to professional development including

maintaining own skills and knowledge and ongoing development

being open to learning new ideas and techniques in a range of settings

sharing workplace information with others

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this competency unit

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Evidence must include

relevant endorsed driving licence as per stateterritory requirements

observation of performance in the workplace or a simulation

Competence should be demonstrated across

a range of nonurgent transport needs and requirements

a range of driving situations and conditions

Opportunities must be provided to demonstrate safe efficient driving skills suited to specific situations and the case being attended

Access and equity considerations

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on health of Aboriginal andor Torres Strait Islander clients and communities

Method of assessment

Assessment must include questioning verbal andor written to address Essential Knowledge as outlined in this unit

Categories of vehicle may include, but are not limited to:

Vehicle checks may include, but are not limited to checks for:

Equipment may include, but is not limited to:

Minor faults to be detected and remedied where possible may include:

Specific personnel may include:

Securement includes:

Legal requirements include, but are not limited to:

Standards for safe work practices are detailed in:

Communication equipment may include, but is not limited to:

Operational conditions may include, but are not limited to: